Affected Components: Application Services, Infrastructure Services

Sep 26, 23:45:00 GMT+0
Resolved - Customers may have experienced temporary unavailability when accessing multiple shops. During the incident, affected shops returned HTTP 503 errors while AWS performed scheduled maintenance on the underlying database infrastructure. Because the affected databases used a single instance, the maintenance temporarily interrupted database connectivity and caused the affected application pods to become unavailable. **Timing** September 27, 2026, 23:45–23:48 UTC (September 28, 2026, 01:45–01:48 CEST) **Resolution** The AWS maintenance was completed, after which the affected databases and application pods recovered automatically. All services have been restored, and no further impact has been observed. **Follow-up improvement** We plan to strengthen database redundancy for live applications to improve resilience and reduce the potential impact of similar maintenance activities in the future..

Affected Components: Application Services, Infrastructure Services

Sep 25, 07:30:49 GMT+0
Resolved - Customers may have experienced intermittent availability issues when accessing services routed through .shop domains, including [cdn.shopware.shop](http://cdn.shopware.shop), Shopware App URLs, and related CDN services. The issue was caused by an external DNS performance problem affecting the .shop top-level root domain nameservers. Shopware infrastructure remained operational throughout the incident. **Timing** September 24, 2026, 18:51 CEST – September 25, 2026, 01:10 CEST **Resolution** The upstream DNS issue has been resolved. All monitored services have recovered, and no further impact has been observed..

Duration: 1 hour and 58 minutes

Affected Components: Shopware AI - Tools, Shopware AI - Image Editor

Sep 23, 13:16:06 GMT+0
Identified - Some functions may be temporarily degraded or unavailable while we perform routine infrastructure updates. We appreciate your understanding..

Sep 24, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 24, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 09:42:21 GMT+0
Identified - We need just a quick **30-minute extension** on our planned maintenance to ensure the best possible experience for you. We apologize for the extra wait and will have everything ready shortly!.

Sep 24, 10:27:49 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Infrastructure Services

Sep 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 09:15:54 GMT+0
Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.**.

Sep 24, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Sep 15, 11:26:00 GMT+0
Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-15 13:00 UTC (15:00 CEST) **End:** 2026-09-15 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..

Sep 16, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Sep 14, 09:52:07 GMT+0
Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-14 13:00 UTC (15:00 CEST) **End:** 2026-09-14 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..

Sep 14, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Sep 7, 13:08:25 GMT+0
Identified - We will be updating our application database clusters (MySQL). During the update, the database will be briefly unavailable, which may appear as short timeouts or errors in your store. We have scheduled this outside of peak traffic hours to minimize impact..

Sep 8, 20:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Sep 8, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 08:57:46 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 24 minutes

Affected Components: Nexus

Sep 8, 03:39:21 GMT+0
Resolved - Issue has been resolved and login functionality has been restored..

Sep 8, 03:14:57 GMT+0
Identified - We have identified that users are currently not able to log into Nexus, but will see a pending invitation screen. We have identified the issue and we are working on a fix..

Duration: 1 hour and 22 minutes

Affected Components: Shopware Analytics

Sep 1, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 16:22:12 GMT+0
Completed - Maintenance has completed successfully..

Sep 1, 08:00:09 GMT+0
Identified - The app will be down during the maintenance..

Duration: 4 hours and 22 minutes

Affected Components: Shopware AI - Copilot

Sep 1, 09:03:25 GMT+0
Identified - The Copilot's agentic capability and Data Assistant are not working; we have identified the issue and are working on a solution..

Sep 1, 13:25:14 GMT+0
Resolved - This incident has been resolved with a new version released that fixed the previous connectivity issues. .

Duration: 15 minutes

Affected Components: Shopware AI - Copilot

Aug 27, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 21:15:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 27, 09:52:59 GMT+0
Identified - We are planning for a scheduled maintenance of Copilot to enable the transfer of data between AWS accounts to enable a smooth transition at a later date. Therefore, Copilot will be unable briefly for 15 minutes from 23:00-23:15 (CEST). .

Duration: 33 minutes

Affected Components: Infrastructure Services

Aug 27, 13:32:32 GMT+0
Identified - We are currently addressing an issue affecting background task processing for some PaaS Native shops. The issue was introduced by a recent change to worker auto-scaling, which can cause scheduled tasks to remain locked for several minutes and delay their processing. We have identified the cause and are rolling out a fix. The update has been successfully tested, and we expect it to be fully deployed within approximately 30 minutes. We will provide another update once the fix has been rolled out. **Impact:** Some PaaS Native shops may experience delays in scheduled and background task processing..

Aug 27, 14:05:15 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 49 minutes

Affected Components: Infrastructure Services, Application Services

Aug 17, 10:25:00 GMT+0
Investigating - We're experiencing an elevated level of application/connection errors and are currently looking into the issue..

Aug 17, 11:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 17, 11:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 17, 12:14:15 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Infrastructure Services, Application Services

Aug 6, 09:34:41 GMT+0
Investigating - We are currently investigating this incident..

Aug 6, 09:41:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 6, 10:10:47 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Infrastructure Services

Aug 4, 08:13:50 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 5, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 minutes

Affected Components: Shopware AI - Tools

Aug 4, 08:11:33 GMT+0
Identified - Scheduled infrastructure maintenance..

Aug 4, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 21:05:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Application Services

Jul 30, 09:47:23 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Aug 3, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Application Services

Jul 30, 13:50:58 GMT+0
Identified - We will be performing scheduled maintenance on the Shopware PaaS Native Application infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..

Jul 31, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Jul 28, 08:39:26 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: GMV Tracking, Shopware AI - Copilot, Shopware Analytics, CAD to 3D File Conversion, Shopware Payments, 3D Preview Generator, Nexus, Shopware AI - Image Editor, Recommendation, Shopware AI - Tools

Jul 23, 14:30:00 GMT+0
Resolved - This incident has been resolved. **Problem**: Only 4 services are visible in the service registry in a new environment, and the remaining services are not showing up. **Impact**: In new environments, users could only see 4 services in the service registry, and the remaining services could not be installed or accessed..

Jul 24, 13:34:57 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Affected Components: Infrastructure Services

Jul 14, 07:20:55 GMT+0
Investigating - We are currently experiencing an elevated level of errors on the Shopware PaaS Native platform for building images. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as soon as more information becomes available..

Jul 14, 07:27:20 GMT+0
Identified - We found the root cause and currently working on a fix. Effected services are the Application update command and building images with our system..

Jul 14, 07:36:17 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Application Services

Jul 6, 12:29:42 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Infrastructure Services

Jun 29, 12:51:02 GMT+0
Identified - We are planning for a scheduled maintenance during that time to improve the internal networking..

Jul 2, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 42 minutes

Affected Components: Shopware Website

Jun 30, 09:15:13 GMT+0
Identified - We are currently investigating an issue affecting the availability of our website. The disruption is caused by an issue with our hosting provider, who is currently working to identify the root cause. We will provide further updates as they become available..

Jun 30, 09:42:51 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 30, 12:57:00 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 12 minutes

Affected Components: Shopware Payments

Jun 19, 12:38:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 19, 13:47:38 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 19, 16:50:11 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Application Services

Jun 12, 09:14:26 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Jun 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Application Services, Infrastructure Services

Jun 3, 04:00:00 GMT+0
Identified - We would like to inform you of scheduled maintenance on our platform to apply security improvements. This update will harden system configurations, and ensure compliance with the latest security standards. During this maintenance window, you may experience brief service interruptions or increased latency. We have designed the process to minimize disruption to your workloads. We appreciate your patience and cooperation as we work to keep your data and services secure..

Jun 3, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 hours and 28 minutes

Affected Components: Shopware AI - Tools

May 27, 15:14:44 GMT+0
Investigating - We are currently investigating this incident..

May 27, 15:16:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 28, 06:42:48 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Application Services

May 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 27, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 27, 06:00:00 GMT+0
Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..

Duration: 3 days, 1 hour and 17 minutes

Affected Components: Infrastructure Services

May 18, 16:17:12 GMT+0
Resolved - The incident has been resolved and all affected services are operating normally again. While the issue is fixed, we strongly encourage all merchants to verify their sending domains to improve email deliverability and reliability. Proper domain verification helps ensure transactional emails are delivered successfully and are less likely to be flagged by recipient mail providers. Thank you for your patience and understanding during this incident..

May 15, 15:00:00 GMT+0
Identified - We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending. We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery..

May 16, 08:34:15 GMT+0
Monitoring - We implemented a temporary fix and are currently monitoring the situation. .

Duration: 1 hour and 11 minutes

Affected Components: Infrastructure Services

May 14, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 12:11:14 GMT+0
Completed - Maintenance has completed successfully..

May 14, 11:00:00 GMT+0
Identified - We will perform scheduled maintenance during this time window to upgrade our infrastructure. Short service interruptions (such as brief restarts) may occur, but we do not expect significant impact to shop availability. We will monitor the rollout closely and keep you updated if anything changes..

Duration: 1 hour and 30 minutes

Affected Components: Infrastructure Services

May 12, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Only slight delay or interruption on metrics displayed in Grafana..

May 12, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 minutes

Affected Components: Shopware Analytics

May 12, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 12, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 01:22:22 GMT+0
Completed - Maintenance has completed successfully..

Duration: 20 minutes

Affected Components: Infrastructure Services

May 11, 06:00:01 GMT+0
Investigating - We are currently investigating this incident..

May 11, 06:00:00 GMT+0
Investigating - We had an incident in our API that prevented the build, deployment, exec and async commands from working. We have identified the root issue. Our API is now working as expected. While we work on a fix to prevent this from happening again, we have temporarily disabled the async command (sw-paas command create). This incident had no impact on any application running on our platform..

May 11, 06:20:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 minutes

Affected Components: Application Services, Infrastructure Services

May 6, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 6, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 11:08:58 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Infrastructure Services

Apr 30, 10:30:00 GMT+0
Identified - A CVE([https://nvd.nist.gov/vuln/detail/CVE-2026-31431)](https://nvd.nist.gov/vuln/detail/CVE-2026-31431) was published yesterday. After verification, we confirmed that our infrastructure is affected. This maintenance is being carried out to deploy a fix that mitigates the issue and prevents exploitation. This maintenance will have no impact on the application. Our investigation has found no evidence that this issue has been exploited in our infrastructure..

Apr 30, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 13 minutes

Affected Components: Application Services, Infrastructure Services

Apr 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 13:12:51 GMT+0
Completed - Maintenance has completed successfully..

Apr 28, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components: Infrastructure Services

Apr 27, 11:00:00 GMT+0
Identified - We would like to inform you of scheduled maintenance on our API services to introduce enhanced identity and access management capabilities. This update will enable self-service user management and the creation of service accounts, providing greater flexibility and control over how you manage access to your applications. No applications will be affected by this change. During this maintenance window, you may experience brief interruptions or transient errors as components are updated and restarted. We expect minimal disruption and will take measures to ensure a smooth rollout. We appreciate your understanding and cooperation as we continue to improve our platform..

Apr 27, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 27, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 52 minutes

Affected Components: Shopware AI - Copilot

Mar 24, 10:18:27 GMT+0
Investigating - We are currently investigating the issue in our AWS infrastructure..

Mar 24, 10:55:13 GMT+0
Monitoring - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior..

Mar 24, 12:10:09 GMT+0
Resolved - This incident has been resolved..

Duration: 16 minutes

Affected Components: Shopware AI - Copilot

Mar 24, 09:45:00 GMT+0
Identified - Copilot was returning empty responses because of an issue with our AWS infrastructure..

Mar 24, 10:01:00 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: , Application Services, Shopware SaaS →

Mar 6, 07:11:31 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 07:22:58 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 46 minutes

Affected Components: Infrastructure Services

Feb 16, 15:11:56 GMT+0
Investigating - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration..

Feb 16, 15:47:21 GMT+0
Monitoring - We have implemented a fix and most of the shops are back to normal performance..

Feb 16, 16:58:24 GMT+0
Resolved - This incident has been resolved..

Duration: 24 minutes

Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform →

Jan 19, 12:38:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 19, 13:02:38 GMT+0
Resolved - This incident has been resolved..

Duration: 49 minutes

Affected Components: , Infrastructure Services, Shopware SaaS →

Dec 12, 14:23:14 GMT+0
Resolved - This incident has been resolved..

Dec 12, 13:33:57 GMT+0
Investigating - We are currently investigating this incident..

Dec 12, 13:46:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 29 minutes

Affected Components: Shopware AI - Copilot

Dec 9, 11:26:00 GMT+0
Investigating - We are currently investigating the degraded responses..

Dec 9, 13:54:39 GMT+0
Resolved - This incident has been resolved..

Duration: 40 minutes

Affected Components: Shopware Analytics

Nov 26, 14:20:00 GMT+0
Investigating - Hit a rate limit by AWS..

Nov 26, 15:00:00 GMT+0
Resolved - Fixed it with a cache layer. This incident has been resolved..

Duration: 2 hours and 10 minutes

Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform →

Nov 19, 15:50:07 GMT+0
Investigating - We are currently investigating this incident..

Nov 19, 16:53:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 19, 17:12:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 19, 18:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 18 minutes

Affected Components: Infrastructure Services

Nov 17, 08:30:00 GMT+0
Monitoring - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely..

Nov 17, 09:17:39 GMT+0
Resolved - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance..

Nov 17, 08:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 5 hours and 8 minutes

Affected Components: , Infrastructure Services, Shopware SaaS →

Oct 24, 10:54:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 24, 09:08:12 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 14:16:12 GMT+0
Resolved - This incident has been resolved..