Shopware Status - Incident history https://status.shopware.com Shopware Sat, 26 Sep 2026 23:45:00 +0000 Multiple shops temporarily unavailable due to AWS maintenance Type: Incident Affected Components: Application Services, Infrastructure Services Sep 26, 23:45:00 GMT+0 - Resolved - Customers may have experienced temporary unavailability when accessing multiple shops. During the incident, affected shops returned HTTP 503 errors while AWS performed scheduled maintenance on the underlying database infrastructure. Because the affected databases used a single instance, the maintenance temporarily interrupted database connectivity and caused the affected application pods to become unavailable. **Timing** September 27, 2026, 23:45–23:48 UTC (September 28, 2026, 01:45–01:48 CEST) **Resolution** The AWS maintenance was completed, after which the affected databases and application pods recovered automatically. All services have been restored, and no further impact has been observed. **Follow-up improvement** We plan to strengthen database redundancy for live applications to improve resilience and reduce the potential impact of similar maintenance activities in the future. Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Resolved</strong> - Customers may have experienced temporary unavailability when accessing multiple shops. During the incident, affected shops returned HTTP 503 errors while AWS performed scheduled maintenance on the underlying database infrastructure. Because the affected databases used a single instance, the maintenance temporarily interrupted database connectivity and caused the affected application pods to become unavailable. **Timing** September 27, 2026, 23:45–23:48 UTC (September 28, 2026, 01:45–01:48 CEST) **Resolution** The AWS maintenance was completed, after which the affected databases and application pods recovered automatically. All services have been restored, and no further impact has been observed. **Follow-up improvement** We plan to strengthen database redundancy for live applications to improve resilience and reduce the potential impact of similar maintenance activities in the future..</p> ]]> Sat, 26 Sep 2026 23:45:00 +0000 https://status.shopware.com/incident/cmul9dsew0aab13qtgf10e7m1 https://status.shopware.com/incident/cmul9dsew0aab13qtgf10e7m1 Intermittent DNS resolution issues affecting .shop domains Type: Incident Affected Components: Application Services, Infrastructure Services Sep 25, 07:30:49 GMT+0 - Resolved - Customers may have experienced intermittent availability issues when accessing services routed through .shop domains, including [cdn.shopware.shop](http://cdn.shopware.shop), Shopware App URLs, and related CDN services. The issue was caused by an external DNS performance problem affecting the .shop top-level root domain nameservers. Shopware infrastructure remained operational throughout the incident. **Timing** September 24, 2026, 18:51 CEST – September 25, 2026, 01:10 CEST **Resolution** The upstream DNS issue has been resolved. All monitored services have recovered, and no further impact has been observed. Type: Incident

Affected Components: ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>07:30:49</var> GMT+0</small><br><strong>Resolved</strong> - Customers may have experienced intermittent availability issues when accessing services routed through .shop domains, including [cdn.shopware.shop](http://cdn.shopware.shop), Shopware App URLs, and related CDN services. The issue was caused by an external DNS performance problem affecting the .shop top-level root domain nameservers. Shopware infrastructure remained operational throughout the incident. **Timing** September 24, 2026, 18:51 CEST – September 25, 2026, 01:10 CEST **Resolution** The upstream DNS issue has been resolved. All monitored services have recovered, and no further impact has been observed..</p> ]]> Fri, 25 Sep 2026 07:30:49 +0000 https://status.shopware.com/incident/cmugqjfsa0ku71argsk55a7v6 https://status.shopware.com/incident/cmugqjfsa0ku71argsk55a7v6 Infrastructure Upgrade Type: Maintenance Duration: 1 hour and 58 minutes Affected Components: Shopware AI - Tools, Shopware AI - Image Editor Sep 23, 13:16:06 GMT+0 - Identified - Some functions may be temporarily degraded or unavailable while we perform routine infrastructure updates. We appreciate your understanding. Sep 24, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 24, 09:42:21 GMT+0 - Identified - We need just a quick **30-minute extension** on our planned maintenance to ensure the best possible experience for you. We apologize for the extra wait and will have everything ready shortly! Sep 24, 10:27:49 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 58 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>13:16:06</var> GMT+0</small><br><strong>Identified</strong> - Some functions may be temporarily degraded or unavailable while we perform routine infrastructure updates. We appreciate your understanding..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:42:21</var> GMT+0</small><br><strong>Identified</strong> - We need just a quick **30-minute extension** on our planned maintenance to ensure the best possible experience for you. We apologize for the extra wait and will have everything ready shortly!.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>10:27:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 24 Sep 2026 08:30:00 +0000 https://status.shopware.com/maintenance/cmue4mbu803f21bqhonuhg258 https://status.shopware.com/maintenance/cmue4mbu803f21bqhonuhg258 Shopware PaaS Native Infrastructure Services Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services Sep 24, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 09:15:54 GMT+0 - Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** Sep 24, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>09:15:54</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.**.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 24 Sep 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmucglktb1etg1nru58s1wo22 https://status.shopware.com/maintenance/cmucglktb1etg1nru58s1wo22 Shopware PaaS Native - Infrastructure Maintenance Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Sep 15, 11:26:00 GMT+0 - Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-15 13:00 UTC (15:00 CEST) **End:** 2026-09-15 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses. Sep 16, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>11:26:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-15 13:00 UTC (15:00 CEST) **End:** 2026-09-15 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 16 Sep 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmu2l5xbw07mx13quef7uihk9 https://status.shopware.com/maintenance/cmu2l5xbw07mx13quef7uihk9 Shopware PaaS Native - Infrastructure Maintenance Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Sep 14, 09:52:07 GMT+0 - Identified - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-14 13:00 UTC (15:00 CEST) **End:** 2026-09-14 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses. Sep 14, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 14, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>09:52:07</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on the Shopware PaaS Native infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. **This maintenance will not impact running applications and only affects our infrastructure services.** **Start:** 2026-09-14 13:00 UTC (15:00 CEST) **End:** 2026-09-14 14:00 UTC (16:00 CEST) We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 14 Sep 2026 13:00:00 +0000 https://status.shopware.com/maintenance/cmu12dbk30bh81noayq5352rn https://status.shopware.com/maintenance/cmu12dbk30bh81noayq5352rn Shopware SaaS - Infrastructure update Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Sep 7, 13:08:25 GMT+0 - Identified - We will be updating our application database clusters (MySQL). During the update, the database will be briefly unavailable, which may appear as short timeouts or errors in your store. We have scheduled this outside of peak traffic hours to minimize impact. Sep 8, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 8, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:08:25</var> GMT+0</small><br><strong>Identified</strong> - We will be updating our application database clusters (MySQL). During the update, the database will be briefly unavailable, which may appear as short timeouts or errors in your store. We have scheduled this outside of peak traffic hours to minimize impact..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 8 Sep 2026 20:30:00 +0000 https://status.shopware.com/maintenance/cmtr9at29087q0wrww0bkk2ft https://status.shopware.com/maintenance/cmtr9at29087q0wrww0bkk2ft Shopware PaaS Native Infrastructure Services Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Sep 8, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 8, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 08:57:46 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:57:46</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 8 Sep 2026 12:00:00 +0000 https://status.shopware.com/maintenance/cmtsfsbj1068t1mmrvaj520eg https://status.shopware.com/maintenance/cmtsfsbj1068t1mmrvaj520eg Nexus Login Type: Incident Duration: 24 minutes Affected Components: Nexus Sep 8, 03:39:21 GMT+0 - Resolved - Issue has been resolved and login functionality has been restored. Sep 8, 03:14:57 GMT+0 - Identified - We have identified that users are currently not able to log into Nexus, but will see a pending invitation screen. We have identified the issue and we are working on a fix. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>03:39:21</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved and login functionality has been restored..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>03:14:57</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are currently not able to log into Nexus, but will see a pending invitation screen. We have identified the issue and we are working on a fix..</p> ]]> Tue, 8 Sep 2026 03:14:57 +0000 https://status.shopware.com/incident/cmts3jh0w03bf1mmr9t4ljjb6 https://status.shopware.com/incident/cmts3jh0w03bf1mmr9t4ljjb6 Shopware Analytics DB migration Type: Maintenance Duration: 1 hour and 22 minutes Affected Components: Shopware Analytics Sep 1, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 16:22:12 GMT+0 - Completed - Maintenance has completed successfully. Sep 1, 08:00:09 GMT+0 - Identified - The app will be down during the maintenance. Type: Maintenance

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:22:12</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:00:09</var> GMT+0</small><br><strong>Identified</strong> - The app will be down during the maintenance..</p> ]]> Tue, 1 Sep 2026 15:00:00 +0000 https://status.shopware.com/maintenance/cmtidn91x026q0wmfrfckz94g https://status.shopware.com/maintenance/cmtidn91x026q0wmfrfckz94g Shopware AI - Copilot Type: Incident Duration: 4 hours and 22 minutes Affected Components: Shopware AI - Copilot Sep 1, 09:03:25 GMT+0 - Identified - The Copilot's agentic capability and Data Assistant are not working; we have identified the issue and are working on a solution. Sep 1, 13:25:14 GMT+0 - Resolved - This incident has been resolved with a new version released that fixed the previous connectivity issues. Type: Incident

Duration: 4 hours and 22 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:03:25</var> GMT+0</small><br><strong>Identified</strong> - The Copilot's agentic capability and Data Assistant are not working; we have identified the issue and are working on a solution..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:25:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved with a new version released that fixed the previous connectivity issues. .</p> ]]> Tue, 1 Sep 2026 09:03:25 +0000 https://status.shopware.com/incident/cmtifwn8p03fe1bmf1y57i3fg https://status.shopware.com/incident/cmtifwn8p03fe1bmf1y57i3fg Shopware AI - Copilot: Scheduled Maintenance Downtime Type: Maintenance Duration: 15 minutes Affected Components: Shopware AI - Copilot Aug 27, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 21:15:00 GMT+0 - Completed - Maintenance has completed successfully Aug 27, 09:52:59 GMT+0 - Identified - We are planning for a scheduled maintenance of Copilot to enable the transfer of data between AWS accounts to enable a smooth transition at a later date. Therefore, Copilot will be unable briefly for 15 minutes from 23:00-23:15 (CEST). Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>09:52:59</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of Copilot to enable the transfer of data between AWS accounts to enable a smooth transition at a later date. Therefore, Copilot will be unable briefly for 15 minutes from 23:00-23:15 (CEST). .</p> ]]> Thu, 27 Aug 2026 21:00:00 +0000 https://status.shopware.com/maintenance/cmtbch3ot0ho90klg8jn21qer https://status.shopware.com/maintenance/cmtbch3ot0ho90klg8jn21qer Shopware PaaS Native - Degraded background task processing Type: Incident Duration: 33 minutes Affected Components: Infrastructure Services Aug 27, 13:32:32 GMT+0 - Identified - We are currently addressing an issue affecting background task processing for some PaaS Native shops. The issue was introduced by a recent change to worker auto-scaling, which can cause scheduled tasks to remain locked for several minutes and delay their processing. We have identified the cause and are rolling out a fix. The update has been successfully tested, and we expect it to be fully deployed within approximately 30 minutes. We will provide another update once the fix has been rolled out. **Impact:** Some PaaS Native shops may experience delays in scheduled and background task processing. Aug 27, 14:05:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>13:32:32</var> GMT+0</small><br><strong>Identified</strong> - We are currently addressing an issue affecting background task processing for some PaaS Native shops. The issue was introduced by a recent change to worker auto-scaling, which can cause scheduled tasks to remain locked for several minutes and delay their processing. We have identified the cause and are rolling out a fix. The update has been successfully tested, and we expect it to be fully deployed within approximately 30 minutes. We will provide another update once the fix has been rolled out. **Impact:** Some PaaS Native shops may experience delays in scheduled and background task processing..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>14:05:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 27 Aug 2026 13:32:32 +0000 https://status.shopware.com/incident/cmtbkbgju0fnd0sl8jcljxxx3 https://status.shopware.com/incident/cmtbkbgju0fnd0sl8jcljxxx3 Shopware SaaS - Elevated error rate Type: Incident Duration: 1 hour and 49 minutes Affected Components: Infrastructure Services, Application Services Aug 17, 10:25:00 GMT+0 - Investigating - We're experiencing an elevated level of application/connection errors and are currently looking into the issue. Aug 17, 11:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 17, 11:05:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 17, 12:14:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>10:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing an elevated level of application/connection errors and are currently looking into the issue..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>11:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>12:14:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Aug 2026 10:25:00 +0000 https://status.shopware.com/incident/cmsx4m956005q0rpw4admgpp8 https://status.shopware.com/incident/cmsx4m956005q0rpw4admgpp8 Storefront and Administration unreachable Type: Incident Duration: 36 minutes Affected Components: Infrastructure Services, Application Services Aug 6, 09:34:41 GMT+0 - Investigating - We are currently investigating this incident. Aug 6, 09:41:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 6, 10:10:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:34:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:41:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:10:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Aug 2026 09:34:41 +0000 https://status.shopware.com/incident/cmshbkopp028g0zr4avlne4dm https://status.shopware.com/incident/cmshbkopp028g0zr4avlne4dm Shopware PaaS Native Infrastructure Services Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Aug 4, 08:13:50 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 5, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 5, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:13:50</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 5 Aug 2026 12:00:00 +0000 https://status.shopware.com/maintenance/cmsedt0ds08vs0rms6rb522xb https://status.shopware.com/maintenance/cmsedt0ds08vs0rms6rb522xb Shopware AI - Tools: infrastructure maintenance Type: Maintenance Duration: 5 minutes Affected Components: Shopware AI - Tools Aug 4, 08:11:33 GMT+0 - Identified - Scheduled infrastructure maintenance. Aug 4, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 21:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:11:33</var> GMT+0</small><br><strong>Identified</strong> - Scheduled infrastructure maintenance..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 4 Aug 2026 21:00:00 +0000 https://status.shopware.com/maintenance/cmsedq2t608vf0rmszxfojr7k https://status.shopware.com/maintenance/cmsedq2t608vf0rmszxfojr7k Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Jul 30, 09:47:23 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Aug 3, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 3, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>09:47:23</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 3 Aug 2026 06:00:00 +0000 https://status.shopware.com/maintenance/cms7by1z101ru0knz65jzx7uz https://status.shopware.com/maintenance/cms7by1z101ru0knz65jzx7uz Shopware PaaS Native - Application Services Maintenance Type: Maintenance Duration: 1 hour Affected Components: Application Services Jul 30, 13:50:58 GMT+0 - Identified - We will be performing scheduled maintenance on the Shopware PaaS Native Application infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses. Jul 31, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:50:58</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on the Shopware PaaS Native Application infrastructure. During this time, there may be temporary service interruptions or brief performance degradation. We are taking all necessary measures to minimize impact and will provide updates as the maintenance progresses..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jul 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cms7knayt042c0znzco5121js https://status.shopware.com/maintenance/cms7knayt042c0znzco5121js Shopware PaaS Native Infrastructure Services Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Jul 28, 08:39:26 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>08:39:26</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 28 Jul 2026 12:00:00 +0000 https://status.shopware.com/maintenance/cms4emyje06i410n284zq2emv https://status.shopware.com/maintenance/cms4emyje06i410n284zq2emv Service Registry Issue Installing Services Type: Incident Affected Components: GMV Tracking, Shopware AI - Copilot, Shopware Analytics, CAD to 3D File Conversion, Shopware Payments, 3D Preview Generator, Nexus, Shopware AI - Image Editor, Recommendation, Shopware AI - Tools Jul 23, 14:30:00 GMT+0 - Resolved - This incident has been resolved. **Problem**: Only 4 services are visible in the service registry in a new environment, and the remaining services are not showing up. **Impact**: In new environments, users could only see 4 services in the service registry, and the remaining services could not be installed or accessed. Jul 24, 13:34:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. **Problem**: Only 4 services are visible in the service registry in a new environment, and the remaining services are not showing up. **Impact**: In new environments, users could only see 4 services in the service registry, and the remaining services could not be installed or accessed..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>13:34:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jul 2026 14:30:00 +0000 https://status.shopware.com/incident/cmrz0mid2093h0kpis0nhv0sq https://status.shopware.com/incident/cmrz0mid2093h0kpis0nhv0sq Shopware PaaS Native - Degraded Performance on building images Type: Incident Duration: 15 minutes Affected Components: Infrastructure Services Jul 14, 07:20:55 GMT+0 - Investigating - We are currently experiencing an elevated level of errors on the Shopware PaaS Native platform for building images. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as soon as more information becomes available. Jul 14, 07:27:20 GMT+0 - Identified - We found the root cause and currently working on a fix. Effected services are the Application update command and building images with our system. Jul 14, 07:36:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:20:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an elevated level of errors on the Shopware PaaS Native platform for building images. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as soon as more information becomes available..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:27:20</var> GMT+0</small><br><strong>Identified</strong> - We found the root cause and currently working on a fix. Effected services are the Application update command and building images with our system..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:36:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Jul 2026 07:20:55 +0000 https://status.shopware.com/incident/cmrkbo2ot08gz0ro2cnpvmgcj https://status.shopware.com/incident/cmrkbo2ot08gz0ro2cnpvmgcj Shopware PaaS Native Application Services Update Type: Maintenance Duration: 1 hour Affected Components: Application Services Jul 6, 12:29:42 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 8, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:29:42</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 8 Jul 2026 07:00:00 +0000 https://status.shopware.com/maintenance/cmr976cu90jjq0rqga9uaojy6 https://status.shopware.com/maintenance/cmr976cu90jjq0rqga9uaojy6 Shopware PaaS Native Network Infrastructure Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Jun 29, 12:51:02 GMT+0 - Identified - We are planning for a scheduled maintenance during that time to improve the internal networking. Jul 2, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 2, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>12:51:02</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time to improve the internal networking..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 2 Jul 2026 09:00:00 +0000 https://status.shopware.com/maintenance/cmqz7utid00042pletarw17jq https://status.shopware.com/maintenance/cmqz7utid00042pletarw17jq Website Availability Issues Type: Incident Duration: 3 hours and 42 minutes Affected Components: Shopware Website Jun 30, 09:15:13 GMT+0 - Identified - We are currently investigating an issue affecting the availability of our website. The disruption is caused by an issue with our hosting provider, who is currently working to identify the root cause. We will provide further updates as they become available. Jun 30, 09:42:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 12:57:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:15:13</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue affecting the availability of our website. The disruption is caused by an issue with our hosting provider, who is currently working to identify the root cause. We will provide further updates as they become available..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:42:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>12:57:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Jun 2026 09:15:13 +0000 https://status.shopware.com/incident/cmr0fl5ah06jz0zrrir7z28nt https://status.shopware.com/incident/cmr0fl5ah06jz0zrrir7z28nt Alternate Payment Methods (Klarna, iDEAL, etc.) may result in erroneous error in Storefront Type: Incident Duration: 4 hours and 12 minutes Affected Components: Shopware Payments Jun 19, 12:38:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 19, 13:47:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 19, 16:50:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>12:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>13:47:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>16:50:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Jun 2026 12:38:00 +0000 https://status.shopware.com/incident/cmqkzfkig01d92olncl0iomm2 https://status.shopware.com/incident/cmqkzfkig01d92olncl0iomm2 Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services Jun 12, 09:14:26 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Jun 15, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 15, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>09:14:26</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 15 Jun 2026 06:00:00 +0000 https://status.shopware.com/maintenance/cmqapmsto093dqrdro9oznqv6 https://status.shopware.com/maintenance/cmqapmsto093dqrdro9oznqv6 Platform Security Improvements Type: Maintenance Duration: 1 hour Affected Components: Application Services, Infrastructure Services Jun 3, 04:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our platform to apply security improvements. This update will harden system configurations, and ensure compliance with the latest security standards. During this maintenance window, you may experience brief service interruptions or increased latency. We have designed the process to minimize disruption to your workloads. We appreciate your patience and cooperation as we work to keep your data and services secure. Jun 3, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 3, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our platform to apply security improvements. This update will harden system configurations, and ensure compliance with the latest security standards. During this maintenance window, you may experience brief service interruptions or increased latency. We have designed the process to minimize disruption to your workloads. We appreciate your patience and cooperation as we work to keep your data and services secure..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 3 Jun 2026 04:00:00 +0000 https://status.shopware.com/maintenance/cmpqpys17045mqjcmh3ojb4z7 https://status.shopware.com/maintenance/cmpqpys17045mqjcmh3ojb4z7 Elevated Latency and Errors on API Type: Incident Duration: 15 hours and 28 minutes Affected Components: Shopware AI - Tools May 27, 15:14:44 GMT+0 - Investigating - We are currently investigating this incident. May 27, 15:16:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 28, 06:42:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:14:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:16:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>06:42:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 15:14:44 +0000 https://status.shopware.com/incident/cmpo7gikl00r4qs1vnhzokxbu https://status.shopware.com/incident/cmpo7gikl00r4qs1vnhzokxbu Shopware SaaS - Application update Type: Maintenance Duration: 8 hours Affected Components: Application Services May 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully May 27, 06:00:00 GMT+0 - Identified - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating all Shopware SaaS shops to a new application version. Despite the long duration of the maintenance window, each individual shop update takes between 5 and 15 minutes..</p> ]]> Wed, 27 May 2026 06:00:00 +0000 https://status.shopware.com/maintenance/cmpmcx0qx0oahp2meld4ra5xm https://status.shopware.com/maintenance/cmpmcx0qx0oahp2meld4ra5xm Email delivery issues Type: Incident Duration: 3 days, 1 hour and 17 minutes Affected Components: Infrastructure Services May 18, 16:17:12 GMT+0 - Resolved - The incident has been resolved and all affected services are operating normally again. While the issue is fixed, we strongly encourage all merchants to verify their sending domains to improve email deliverability and reliability. Proper domain verification helps ensure transactional emails are delivered successfully and are less likely to be flagged by recipient mail providers. Thank you for your patience and understanding during this incident. May 15, 15:00:00 GMT+0 - Identified - We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending. We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery. May 16, 08:34:15 GMT+0 - Monitoring - We implemented a temporary fix and are currently monitoring the situation. Type: Incident

Duration: 3 days, 1 hour and 17 minutes

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>16:17:12</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved and all affected services are operating normally again. While the issue is fixed, we strongly encourage all merchants to verify their sending domains to improve email deliverability and reliability. Proper domain verification helps ensure transactional emails are delivered successfully and are less likely to be flagged by recipient mail providers. Thank you for your patience and understanding during this incident..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re currently experiencing issues with email delivery for some shops. Shops that have already verified a sending domain are not affected, since they use another vendor for mail sending. We’re working on resolving the issue. In the meantime, affected shops can verify a sending domain in the administration to restore email delivery..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>08:34:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a temporary fix and are currently monitoring the situation. .</p> ]]> Fri, 15 May 2026 15:00:00 +0000 https://status.shopware.com/incident/cmp81rg8v00xzp3k45r2br9nn https://status.shopware.com/incident/cmp81rg8v00xzp3k45r2br9nn Infrastructure maintenance Type: Maintenance Duration: 1 hour and 11 minutes Affected Components: Infrastructure Services May 14, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 12:11:14 GMT+0 - Completed - Maintenance has completed successfully. May 14, 11:00:00 GMT+0 - Identified - We will perform scheduled maintenance during this time window to upgrade our infrastructure. Short service interruptions (such as brief restarts) may occur, but we do not expect significant impact to shop availability. We will monitor the rollout closely and keep you updated if anything changes. Type: Maintenance

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>12:11:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform scheduled maintenance during this time window to upgrade our infrastructure. Short service interruptions (such as brief restarts) may occur, but we do not expect significant impact to shop availability. We will monitor the rollout closely and keep you updated if anything changes..</p> ]]> Thu, 14 May 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmp3wiwry01jep0k18vwa4hfr https://status.shopware.com/maintenance/cmp3wiwry01jep0k18vwa4hfr Infrastructure maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Infrastructure Services May 12, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Only slight delay or interruption on metrics displayed in Grafana. May 12, 10:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Only slight delay or interruption on metrics displayed in Grafana..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 10:00:00 +0000 https://status.shopware.com/maintenance/cmp15aebn05w08iwp83zjigf6 https://status.shopware.com/maintenance/cmp15aebn05w08iwp83zjigf6 SwagAnalytics mysql update Type: Maintenance Duration: 22 minutes Affected Components: Shopware Analytics May 12, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 12, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 01:22:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 22 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:22:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 May 2026 01:00:00 +0000 https://status.shopware.com/maintenance/cmp17widx067hkpr4bcwx0vmp https://status.shopware.com/maintenance/cmp17widx067hkpr4bcwx0vmp API issue Type: Incident Duration: 20 minutes Affected Components: Infrastructure Services May 11, 06:00:01 GMT+0 - Investigating - We are currently investigating this incident. May 11, 06:00:00 GMT+0 - Investigating - We had an incident in our API that prevented the build, deployment, exec and async commands from working. We have identified the root issue. Our API is now working as expected. While we work on a fix to prevent this from happening again, we have temporarily disabled the async command (sw-paas command create). This incident had no impact on any application running on our platform. May 11, 06:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We had an incident in our API that prevented the build, deployment, exec and async commands from working. We have identified the root issue. Our API is now working as expected. While we work on a fix to prevent this from happening again, we have temporarily disabled the async command (sw-paas command create). This incident had no impact on any application running on our platform..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>06:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 11 May 2026 06:00:00 +0000 https://status.shopware.com/incident/cmp1ardzi06kiekyjzxzseu9p https://status.shopware.com/incident/cmp1ardzi06kiekyjzxzseu9p Infrastructure maintenance Type: Maintenance Duration: 9 minutes Affected Components: Application Services, Infrastructure Services May 6, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 6, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 11:08:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 9 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:08:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 6 May 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmottd62b0552admosb4t382s https://status.shopware.com/maintenance/cmottd62b0552admosb4t382s Infrastructure maintenance - security update Type: Maintenance Duration: 2 hours Affected Components: Infrastructure Services Apr 30, 10:30:00 GMT+0 - Identified - A CVE([https://nvd.nist.gov/vuln/detail/CVE-2026-31431)](https://nvd.nist.gov/vuln/detail/CVE-2026-31431) was published yesterday. After verification, we confirmed that our infrastructure is affected. This maintenance is being carried out to deploy a fix that mitigates the issue and prevents exploitation. This maintenance will have no impact on the application. Our investigation has found no evidence that this issue has been exploited in our infrastructure. Apr 30, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - A CVE([https://nvd.nist.gov/vuln/detail/CVE-2026-31431)](https://nvd.nist.gov/vuln/detail/CVE-2026-31431) was published yesterday. After verification, we confirmed that our infrastructure is affected. This maintenance is being carried out to deploy a fix that mitigates the issue and prevents exploitation. This maintenance will have no impact on the application. Our investigation has found no evidence that this issue has been exploited in our infrastructure..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 30 Apr 2026 10:30:00 +0000 https://status.shopware.com/maintenance/cmol9ei7k05znjaai957uji4u https://status.shopware.com/maintenance/cmol9ei7k05znjaai957uji4u Infrastructure Updates Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: Application Services, Infrastructure Services Apr 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 13:12:51 GMT+0 - Completed - Maintenance has completed successfully. Apr 28, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:12:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 28 Apr 2026 12:00:00 +0000 https://status.shopware.com/maintenance/cmoh8ox2900bdc6ur6barpr0s https://status.shopware.com/maintenance/cmoh8ox2900bdc6ur6barpr0s Shopware PaaS Native API Type: Maintenance Duration: 1 hour Affected Components: Infrastructure Services Apr 27, 11:00:00 GMT+0 - Identified - We would like to inform you of scheduled maintenance on our API services to introduce enhanced identity and access management capabilities. This update will enable self-service user management and the creation of service accounts, providing greater flexibility and control over how you manage access to your applications. No applications will be affected by this change. During this maintenance window, you may experience brief interruptions or transient errors as components are updated and restarted. We expect minimal disruption and will take measures to ensure a smooth rollout. We appreciate your understanding and cooperation as we continue to improve our platform. Apr 27, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of scheduled maintenance on our API services to introduce enhanced identity and access management capabilities. This update will enable self-service user management and the creation of service accounts, providing greater flexibility and control over how you manage access to your applications. No applications will be affected by this change. During this maintenance window, you may experience brief interruptions or transient errors as components are updated and restarted. We expect minimal disruption and will take measures to ensure a smooth rollout. We appreciate your understanding and cooperation as we continue to improve our platform..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Apr 2026 11:00:00 +0000 https://status.shopware.com/maintenance/cmobgnntv009w12en8wy3ikmn https://status.shopware.com/maintenance/cmobgnntv009w12en8wy3ikmn Empty responses on Copilot Type: Incident Duration: 1 hour and 52 minutes Affected Components: Shopware AI - Copilot Mar 24, 10:18:27 GMT+0 - Investigating - We are currently investigating the issue in our AWS infrastructure. Mar 24, 10:55:13 GMT+0 - Monitoring - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior. Mar 24, 12:10:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:18:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the issue in our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:55:13</var> GMT+0</small><br><strong>Monitoring</strong> - We identified an issue in our AWS infrastructure, fixed it, and are monitoring its behavior..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:10:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 10:18:27 +0000 https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg https://status.shopware.com/incident/cmn4goywm06j0s5skl6ysgxrg Empty responses on Copilot Type: Incident Duration: 16 minutes Affected Components: Shopware AI - Copilot Mar 24, 09:45:00 GMT+0 - Identified - Copilot was returning empty responses because of an issue with our AWS infrastructure. Mar 24, 10:01:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Identified</strong> - Copilot was returning empty responses because of an issue with our AWS infrastructure..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 09:45:00 +0000 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 https://status.shopware.com/incident/cmn4gisxa08geia7oddrfw6j7 Shopware SaaS - Administration login not possible Type: Incident Duration: 11 minutes Affected Components: , Application Services, Shopware SaaS → Mar 6, 07:11:31 GMT+0 - Investigating - We are currently investigating this incident. Mar 6, 07:22:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:11:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:22:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Mar 2026 07:11:31 +0000 https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy https://status.shopware.com/incident/cmmek391i03dd56znbrbfi1qy Heavy load on database cluster Type: Incident Duration: 1 hour and 46 minutes Affected Components: Infrastructure Services Feb 16, 15:11:56 GMT+0 - Investigating - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration. Feb 16, 15:47:21 GMT+0 - Monitoring - We have implemented a fix and most of the shops are back to normal performance. Feb 16, 16:58:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:11:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating heavy load on one of our database clusters which is causing slow response times for storefront and administration..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>15:47:21</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and most of the shops are back to normal performance..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:58:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 15:11:56 +0000 https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p https://status.shopware.com/incident/cmlpbbqe500y3u91ui368474p Heavy load on database cluster Type: Incident Duration: 24 minutes Affected Components: Shopware Store, Shopware Account (account.shopware.com), Shopware Composer Registry (packages.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Jan 19, 12:38:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 19, 13:02:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components: , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>12:38:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>13:02:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 12:38:17 +0000 https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke https://status.shopware.com/incident/cmkl5i9xr01iwetvcubruomke Issues with serving assets via CDN Type: Incident Duration: 49 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Dec 12, 14:23:14 GMT+0 - Resolved - This incident has been resolved. Dec 12, 13:33:57 GMT+0 - Investigating - We are currently investigating this incident. Dec 12, 13:46:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 49 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>14:23:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:33:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:46:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 12 Dec 2025 13:33:57 +0000 https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t https://status.shopware.com/incident/cmj2wrilw017u6lamjd93xy9t Response degradation Type: Incident Duration: 2 hours and 29 minutes Affected Components: Shopware AI - Copilot Dec 9, 11:26:00 GMT+0 - Investigating - We are currently investigating the degraded responses. Dec 9, 13:54:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 29 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:26:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the degraded responses..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>13:54:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 11:26:00 +0000 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 https://status.shopware.com/incident/cmiykizoj0jmhd37ohvqxcza3 Analytics app server outage Type: Incident Duration: 40 minutes Affected Components: Shopware Analytics Nov 26, 14:20:00 GMT+0 - Investigating - Hit a rate limit by AWS. Nov 26, 15:00:00 GMT+0 - Resolved - Fixed it with a cache layer. This incident has been resolved. Type: Incident

Duration: 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Hit a rate limit by AWS..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Fixed it with a cache layer. This incident has been resolved..</p> ]]> Wed, 26 Nov 2025 14:20:00 +0000 https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku https://status.shopware.com/incident/cmig52qeg0241kxeuvmcie0ku Degraded database cluster Type: Incident Duration: 2 hours and 10 minutes Affected Components: Shopware Composer Registry (packages.shopware.com), Shopware Store, Shopware Account (account.shopware.com), , Shopware Documentation, API, Extension checking service, Shopware Business Platform → Nov 19, 15:50:07 GMT+0 - Investigating - We are currently investigating this incident. Nov 19, 16:53:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 19, 17:12:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 19, 18:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>15:50:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>16:53:29</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>17:12:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Nov 2025 15:50:07 +0000 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 https://status.shopware.com/incident/cmi66i0hp08bmub9jz28elh62 Degraded Performance Type: Incident Duration: 1 hour and 18 minutes Affected Components: Infrastructure Services Nov 17, 08:30:00 GMT+0 - Monitoring - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely. Nov 17, 09:17:39 GMT+0 - Resolved - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance. Nov 17, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Between 9am (GMT+1) and 10am (GMT+1), some users experienced degraded performance due to an issue with our auto-scaling system. The root cause was identified as a misconfiguration in the auto-scaling parameters, which limited resource allocation during peak demand. The configuration has been corrected, and systems are now performing normally. We will continue to monitor stability closely..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>09:17:39</var> GMT+0</small><br><strong>Resolved</strong> - The degraded performance issue has been fully resolved. The root cause—a misconfiguration in our auto-scaling setup—was corrected, and all services are now operating normally. We’ve implemented additional monitoring to ensure this does not recur. Thank you for your patience while we worked to restore full performance..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 17 Nov 2025 08:00:00 +0000 https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy https://status.shopware.com/incident/cmi2wu58t00q831y2bg34espy Shopware SaaS: Increased rate of connection errors Type: Incident Duration: 5 hours and 8 minutes Affected Components: , Infrastructure Services, Shopware SaaS → Oct 24, 10:54:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 09:08:12 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 14:16:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 8 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:54:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>09:08:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:16:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Oct 2025 09:08:12 +0000 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5 https://status.shopware.com/incident/cmh4moztb003clm92eeawxzl5